Effective Date: March 1, 2025

PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY

By using the Falcon MGA Services Limited website, you agree to these terms, which will bind you. If you do not agree to these terms, do not use the website.

1. Who We Are and What These Terms of Use Permit You to Do

We are Falcon MGA Services Limited, registered in England (No. 10477419).

• Registered Office: 1 Vicarage Lane, London, E15 4HF.

Provided you agree to and comply with all the conditions of these Terms of Use, we give you permission to use:

• The website, the data supplied with the website, and any updates or supplements to it.
• The related online documentation.
• The service you connect to via the website and the content we provide to you through it.

2. Your Privacy

We only use any personal data we collect through your use of the site and the services in the ways set out in our Privacy Policy.

Please be aware that internet transmissions are never completely private or secure. Any message or information you send using the site or any service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

3. We May Collect Technical Data About Your Device

By using the site or any of the services, you agree to us collecting and using technical information about:

• The devices you use the site on.
• Related software, hardware, and peripherals.

We use this information to improve our products and provide services to you.

4. Support for the Website and How to Report Problems

Support

If you want to learn more about the website or have any problems using it, please visit our support resources at www.falconmga.com.

Contacting Us

If you think the site is faulty or not as described, or if you wish to contact us for any other reason, please email our customer service team at jordan.marchant@falconmga.com.

How We Will Communicate with You

If we need to contact you, we will do so by:

• Email
• Phone
• Pre-paid post

We will use the contact details you have provided to us.

5. Changes to These Terms of Use

We may need to change these Terms of Use to reflect changes in law or best practices.
In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

6. We Are Not Responsible for Other Websites You Link To

The site or any service may contain links to independent websites not provided by us. These independent sites:

• Are not under our control.
• Have not been checked or approved by us.
• May have different privacy policies and terms.

You should make your own independent judgment about using these sites, including whether to buy any products or services they offer.

The inclusion of a link to another site does not imply any endorsement by Falcon MGA Services Limited.

7. Acceptable Use Restrictions

You must not:

• Use the site or any service in an unlawful manner, for any unlawful purpose, or in any way inconsistent with these Terms of Use.
• Act fraudulently or maliciously (e.g., hacking, inserting malicious code such as viruses, or introducing harmful data).
• Use our system, email addresses, or domain name for unauthorized mass communication such as “spam” or “junk mail.”
• Infringe on our intellectual property rights or those of any third party.
• Transmit any material that is defamatory, offensive, or otherwise objectionable.
• Use the site in a way that could damage, disable, overburden, impair, or compromise our systems or security.
• Collect or harvest any information or data from any service or attempt to decipher transmissions to or from the servers running any service.

Falcon MGA Services Limited reserves the right to monitor any and all communications made to us or using our site.

To use an enquiry form or any other communication facility added in the future, you must:

• Submit accurate and truthful information.
• Keep your information accurate and up to date.

8. Viruses, Malware, and Security

We take reasonable measures to ensure that the site is secure and free from viruses and malware. However:

• You are responsible for protecting your hardware, software, and data.
• You must not introduce viruses, malware, or other harmful material.
• You must not attempt to gain unauthorized access to any part of the site or its servers.
• You must not attack the site through a denial-of-service attack.

Legal Consequences:

• Any breaches may be a criminal offense under the Computer Misuse Act 1990.
• We will report such breaches to law enforcement and disclose your identity.
• Your right to use the site will cease immediately if you breach these terms.

9. Intellectual Property Rights

All intellectual property rights in the site, documentation, and services worldwide belong to us (or our licensors).

• You do not have any intellectual property rights beyond using them in accordance with these Terms of Use.

10. Limitation of Liability

To the maximum extent permitted by law, Falcon MGA Services Limited is not liable for:

• Any direct or indirect loss or damage.
• Any consequential, special, or exemplary damages from using the site.

You use the site at your own risk.

These terms do not exclude liability for:

• Death or personal injury caused by negligence or fraud.

If any term is found to be unlawful, it will be severed from the rest, which will remain valid.

11. No Waiver

If any party fails to exercise a right under these Terms and Conditions, it does not mean they waive that right in the future.

12. If a Court Finds Part of This Contract Illegal, the Rest Will Continue

Each section of these Terms of Use operates separately. If a court deems one section unlawful, the remaining sections will still apply.

13. Even If We Delay in Enforcing This Contract, We Can Still Enforce It Later

If we do not immediately act when you breach this contract, it does not mean we waive our right to take action later.

14. Which Laws Apply and Where You May Bring Legal Proceedings

• These terms and conditions are governed by the Laws of England and Wales.
• You agree to the exclusive jurisdiction of the Courts of England and Wales.

15. Alternative Dispute Resolution

Alternative dispute resolution (ADR) allows an independent body to resolve disputes without going to court.
If you are not satisfied with how we handle a complaint, you may submit the dispute for online resolution via the European Commission Online Dispute Resolution platform.