Below are some of the most frequently asked questions to provide you with quick and helpful information. If you need further assistance, please don’t hesitate to contact our team.
JetSure is a specialized flight disruption insurance designed by Falcon MGA for private jet operators. It provides financial protection and peace of mind in the event of an Aircraft on Ground (AOG) incident caused by a technical fault.
You can get JetSure coverage by contacting a JetSure specialist to discuss your needs, receiving a personalized quote, and activating your policy. Coverage begins immediately upon approval.
JetSure covers costs and logistical challenges that arise when mechanical failures ground an aircraft, including replacement charter costs, mid-air diversion protection, client comfort and care, and crew protection. For Part 135 operators, JetSure covers up to 50% of increased operational costs due to a technical fault, client support (hotel, meals, ground transport, and a complementary gift), and mid-air diversion costs, including medical incidents. For Part 91 operators, JetSure covers 30% of the replacement charter cost and mid-air diversion, including medical incidents.
JetSure covers a range of incidents that may disrupt flight operations due to technical faults. Examples of events that are covered include engine flight computer failure indication, running fuel leaks on the wing, instances of excessive engine oil consumption requiring replacement, and multiple indicator failures post-engine start. The coverage also extends to fuel leaks, FMS Data Card issues, autopilot and brake system failures, and mid-air diversions, including those due to medical incidents.
Events that are not covered by JetSure include scheduled maintenance, physical damage to the aircraft (such as hangar rash), natural perils, and systemic design or material faults in component manufacture. The policy also excludes wear and tear, depreciation, and corrosion or rusting of any item not related to aircraft airworthiness.
Yes, both Part 135 and Part 91 policies provide automatic worldwide coverage for all trips.
Toggle ContenTo process a claim, you need to provide the original trip cost evidence, complete flight details, the replacement aircraft charter agreement, and a completed claim form with supporting documentation, including the timestamped operator tech log specifying tail number and nature of AOG. Claims are paid within 30 days of receiving the completed request and supporting documents.t
Yes, JetSure will assist in sourcing a suitable replacement aircraft in the event of an AOG incident.
The maximum insured payment for both FAA Part 135 and Part 91 policies is $250,000.
Falcon MGA has an underwriting partnership with Arch Insurance. Arch Insurance is known for its financial stability and strong ratings from major agencies, including Standard & Poor’s (A+), Moody’s (A1), Fitch Ratings (AA-), and A.M. Best Company (A+). The parent company, Arch Capital Group Ltd., has a substantial capital base of $23.5 billion as of December 31, 2024.
For your clients, JetSure ensures smooth travel experiences and enhances customer confidence in your services. In the event of disruptions, JetSure provides luxury hotel accommodations, meals, airport transfers, and even complimentary goodwill gifts for delays exceeding one hour.
JetSure benefits your business by reducing financial risks from AOG incidents, supporting growth, and enhancing customer confidence, which improves relations and encourages repeat business. It also provides crew support with hotel and meal coverage during delays, repatriation, and replacement assistance, maintaining operational efficiency.
Keep flights on track and clients satisfied.
Avoid unexpected financial hits from AOG events.
Deliver a VIP experience, even in disruptions.
Stand out as an operator committed to reliability.
Falcon MGA Services Limited
19th Floor, 1 Westfield Avenue
London, United Kingdom E20 1HZ
Falcon MGA Services Ltd. is a specialist provider of aviation risk solutions, offering JetSure, the industry’s first dedicated AOG protection for private jet operators. Trust Falcon to keep your business flying.